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The Restaurant Host/Hostess is responsible for assuring all guests are greeted and treated with excellent hospitality. Administrates restaurant reservations and controls the flow of guests into the restaurants.
Assist with achieving departmental guest satisfaction targets and food and beverage revenues by controlling guest flow and seating to achieve maximum turns in the outlets.
Follows and is compliant with all Public Health rules and regulations.
Ensures that podium and reservation desk is properly set-up for each meal period and for the expected levels of business.
Take restaurant reservations according to company guidelines.
Answers telephones and manages guest’s dining requests (i.e. special occasion, dietary requirements, seating preferences, etc.)
Manages reservations and seating with a computerized reservation and table management system.
Initiates and maintains wait lists.
Guide and direct escort teams in the main restaurants.
Ascertains dining experience satisfaction as guests leave the restaurants.
Ensures that podium and reservation desk is properly organized and restocked at the end of each meal period and or shift.
Responsible for securing reservation system laptop at the end of each meal period.
Ensures restaurant maintenance needs are communicated to Restaurant Management.
Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.